Darlene D Hda

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Verified Reviewer

To report a change

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I have been trying to call to report a change for two weeks. I have been on hold for eight hours four hours and then transfered waiting another 3 hours. I never get threw. I waited a week for a call back and never got one this is ridiculous. Anybody work there. They sure not doing their job.
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Preferred solution: A call back

User's recommendation: Don't waste you time

Anonymous
map-marker Cleveland, Ohio

Been on the phone waits for 31/2 hours

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The Ohio Department Of Job And Family Services - Been on the phone waits for 31/2 hours
I been waiting to speak to someone about my benefits for 31/2 hours no on ever picked.people are losing Benifits due to this because we are told to call at a certain time only to not get a answer. They should have certain employees take care of appointments for a certain amount of time during business hours to insure people with appointments can get a answer this is crazy
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Ariel B Yzq

CUSTOMER SERVICE

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The Ohio Department Of Job And Family Services - CUSTOMER SERVICE
The Ohio Department Of Job And Family Services - CUSTOMER SERVICE - Image 2
This is insane I'm getting ready to get kicked out of school because I can't get anyone to answer the phone at title 20. I'm on hold the first time 5 hrs no one ever got on the phone or called me back. Here I am trying again system said I would be on hold 58 minutes been holding for over an hour who is in charge over there
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Cons:
  • Do not help the public and no one is being held accountable

Preferred solution: For someone to email or contact me and tell me my child care has been approved

User's recommendation: Pray for a supervisor cause apparently they are running it however they want

Anonymous
map-marker Columbus, Ohio

Incompetence

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My Medicaid was cancelled right before I had to move and pay nearly 3x for housing. I reapplied 6 months ago and have been reapplying at least once a month for 6 months. I have called dozens of times and I have been hung up on every single time. After 6 months I have not talked to a person. I can't continue to push work aside for telephone meetings that they set, but will never answer the phone. The mail I get from them boggles the mind. I've never dealt with any department of any agency that is this disrespectful, demonstrates a complete lack of accountability, and shows not the least bit of integrity or professionalism.
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User's recommendation: This department has no interest in helping anyone, and I recommend avoiding it at all costs if possible.

Arles Jzg

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Verified Reviewer
| map-marker Columbus, Ohio

I'm having trouble getting into my account

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Im trying to get in to my account to see my EBT card information. Plus trying to make account for job and family services. I dont have a computer I just have a smart phone. Ktappe3@***.com, Its telling me an error is on my account for my EBT card I tried to but no response. Please help me out so I can make account.
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Stephanie F Rys

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Verified Reviewer
| map-marker Bellville, Ohio

Shocked our tax dollars support this sham

Interviewers are nasty and actively manipulative to try to screw you out of benefits you need. There's no consistency to what they require, one interviewer denied me based on a series of checks that didn't represent what I normally make and I was disqualified by twenty dollars and she refused to let me submit more recent checks that would qualify me. This interviewer also did not send the reapplication documents I asked her to send and this delayed assistance I needed. The next interviewer after I had reapplied (and waited two hours on hold) required me to submit my two more recent checks. So there's no consistency or flexibility their singular goal is to disqualify you. This second interviewer also began to argue with me excessively and accuse that my child did not live with me because I mentioned I was running out of time and my mom was needing to drop him back off to me. My mom was babysitting and she was arguing that this meant he didn't live with me. I kept having to repeat myself and finally I asked if the interview was completed because she then seemed hellbent on just holding me up to troll with me and she admitted it was so she was just being antagonistic to a burnt out single mom for a power trip. There appears to be no professionalism, no ethic, no oversight. They've sent me return envelopes in the past with addresses on them that even workers have admitted to me in the past go to piles no one looks at. Literal dead ends built into the system to discourage people from getting the help they need. I submitted a complaint to civil rights email associated with them but it feels like not enough. I'm disgusted at how they treat people.
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User's recommendation: They have no choice

John W Yof

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Verified Reviewer
| map-marker Columbus, Ohio

Terrible service and help

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Original review Jun 04, 2023
Ok I reapplied for my medicade and snap benefits I filled out all papers that was sent and even contacted them to make sure I had done everything they yes everything is fine even sent everything called again to make sure I had it done correctly and in a timely manner but yet I don't get nothing from them on time when I get mail from them it's always days later or more yet I'm sitting here starving haven't ate nothing in 3 days I have my Medicade wtf but no snap benefits when they said I was fine I'm in a drug program trying to get my life together why try this is what happens when you do right so why even try I'm so sick of this tired of starving tired of being homeless and yet I watch as everyone else gets section 8 from staying in shelter while people like me who has a loved one who helps me with my bills and pays my rent while I get my self together that's all the help I can get from them so tired of trying and being miserable if I could say what I want to pos jdfs is a joke they don't give a crap about nothing like the guide lines is a joke screw this I'm so done with it all done trying
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Cons:
  • Worthless employees no help even when you do everything right

Preferred solution: Real help and not have to keep starving

User's recommendation: Better off selling drugs and breaking the law at least you won't starve if you get caught jail will feed you and shelter you

Kathryn C Hsx

I need to talk to a customer service representative about services I no longer receive

I live in Wv and they stopped my benefits because they say I am receiving benefits from Ohio and I need Ohio to straighten this matter out. Please fix this issue..
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Pros:
  • I will get my benefits reinstated

Preferred solution: A closer letter from family services here in OH stating I am not receiving benefits and send the letter to the DHHR in Marion County Wv

Joshua A Wec

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Verified Reviewer

Bad customer service

Absolutely the worst customer service I've ever dealt with! Pretty bad when you call to try and get information. The only way to speak with someone is Sign up to get a call from them 1 week later. Wait around all day on the phone call and when they do finally call you you just listen to elevator music and it says everyone is busy. Why even call me then!!! I have customers I need to be talking to instead of wasting my time being on hold with you! Whoever is in charge of this should be fired immediately! You guys need to get your *** together!
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Pros:
  • There are no pros that i can think of
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Good Luck!! Move to Florida

Larry J Hpf

Fuard

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I received a letter stating that I applied for unemployment assistance benefits that I never did could you please give me a call back at area code 216-702-**** my name is Larry James I guess the number associated with this is 3342**** thank you
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Evianna Lea
map-marker Lakewood, Ohio

Laws mean nothing to Child Support Enforcement Agency of Cuyahoga County

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The CSEA in Cuyahoga County has done very little to collect child support from my son's father (obligor) - who was employed for nearly 4 months and did not pay anything during that time. I continually called CSEA and sent messages regarding my late payments, yet they did not follow through in a timely manner - costing me thousands of dollars in past due support. Today I spoke to a 'supervisor' who identified herself as Faye McGuire. She expressed no concern whatsoever with all of the money that they did not collect (or the fact the obligor did not pay anything), but claimed that 'now' the payments have begun and the obligor is paying 20% extra, or $149 extra a month. This is not sufficient considering the debt I am in now for past due utility/car payments, finance charges, pay day loan fees, excessive credit card debt (due to charging everything I needed including food and clothing/necessities for our son). My son's father kept all of the money - even though he was paid nearly $1,000 weekly for those (nearly) 4 months. I have repeatedly asked CSEA to follow-through with the obligor's employer, yet they continually made excuses for not being able to collect the payments - claiming they 'could not locate' the father, didn't receive any response from the employer, etc. There should be some type of parent/job locator system in effect to prevent unnecessary delays - and if there is one, Cuyahoga County isn't using it as they should. I find it very hard to believe they could not locate his employer. I researched various sources of legal information online concerning 'what' can be done when the obligor willfully refuses to pay support - https://www.dbllaw.com/employers-respond-to-wage-garnishment-order/ "In Ohio, an employer has 5 business days to respond to a garnishment issued by an Ohio court". http://www.acf.hhs.gov/sites/default/files/ocse/handbook_on_cse1.pdf "An employer who fails to withhold the income in accordance with the notice is liable for the accumulated amount that should have been withheld from the noncustodial parent’s income" http://codes.ohio.gov/oac/5101%3A12-50-10 "(F) When a payor or financial institution fails to comply with any requirement of a JFS 04047 or JFS 04017 issued by a CSEA, the CSEA shall bring an action under section 3121.371 of the Revised Code requesting the court to order the payor or financial institution to comply with the JFS 04047 or JFS 04017. If the payor or financial institution fails to comply with the court's order, such failure is contempt of court". http://www.nolo.com/LEGAL-ENCYCLOPEDIA/OHIO-wage-garnishment-law.html "...Up to 50% of your disposable earnings may be garnished to pay child support". Faye McGuire refuses to take any further action to collect these payments. The obligor leaves very little in his bank account, puts his possessions in his wife's name, and structures his tax exemptions so that he doesn't get any tax refund back each year (to prevent CSEA from confiscating it). Although there seems to be laws out there - which would assist families in collecting what is due - they are not in effect. They are completely useless and disregarded by Cuyahoga County's CSEA office. A child's needs cannot wait, yet CSEA does not care.
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Loss:
$3000
Cons:
  • Rude employees

Preferred solution: Per the laws in effect - either hold the employer liable for not responding in a timely manner or increase the amount of arrearages collected.

1 comment
Audra F Vcz

Montana doesn’t care and they won’t do anything. I have tracked him down and he quits.

I am owed over $20,000 and they not only didn’t collect it, they zeroed it out and charged me for a felony and I have sent proof and they won’t do anything about social security stealing another $20,000 from me. This is criminal to cut off your social security, SSI and everything else because of internal fraud and I can’t get help or my money!!!!!

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